Terms of service
These Terms apply when you use tcgmanavault.com, create an account, join Mana Vault Rewards or buy from TCG Mana Vault.
The store is operated by TCG Mana Vault Limited, trading as TCG Mana Vault, an owner-operated limited company based in Auckland, New Zealand. In these Terms, “we”, “us” and “our” mean TCG Mana Vault Limited.
Our Refund Policy, Shipping Policy and Privacy Policy form part of these Terms.
1. New Zealand consumer rights
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot legally be excluded, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
2. Using the store
You must use the website lawfully and must not interfere with its security or operation, access another person’s account, submit false or misleading information, introduce harmful code, scrape the store in a disruptive way, or use automated methods to bypass purchase limits.
You must be legally able to enter into a purchase. A customer under 18 should order only with permission and involvement from a parent or guardian.
You are responsible for keeping your account access secure and for giving us accurate contact, billing and delivery information.
3. Products and collectable condition
We take reasonable care with product names, sets, collector numbers, finishes, languages, conditions, photos, prices and availability.
Trading-card condition involves some judgement, and screens may not show every surface mark, colour, foil pattern, centring or print variation perfectly. If a listing says that it shows the actual item, those photos form part of the description. If it uses a representative or stock image, the supplied item will match the material listing details but will not necessarily be the exact physical item pictured.
Graded cards are sold using the grade and certification assigned by the named grading company. We do not promise that another grader would assign the same grade or that a card would retain its grade if removed from its holder.
Products are represented as genuine unless clearly stated otherwise. If you reasonably suspect an item is counterfeit or materially misdescribed, retain it and its packaging and contact us promptly.
Sealed and randomised products do not guarantee any particular card, rarity, pull rate, financial value or future price. Manufacturer collation problems or genuine defects remain subject to applicable consumer law.
4. Prices, stock and orders
Prices are in New Zealand dollars unless the store clearly states otherwise and include GST where it is required. Delivery charges, if any, are shown at checkout.
Adding a product to your cart does not reserve it. An automated confirmation means we have received your order; it does not always confirm that every item is available. We accept an order when we dispatch it or expressly confirm acceptance.
As a small store dealing with individual collectables, occasional stock, listing or pricing errors can occur. If we find a material error or cannot locate an item, we will contact you and may offer the correct item, an alternative with your agreement, or a refund. We will not substitute a different set, printing, finish, language or condition without your agreement.
We may apply reasonable quantity limits to scarce, allocated or promotional products. We may decline or cancel an order before dispatch where reasonably necessary for suspected fraud, failed payment, an obvious error, a purchase-limit breach, an unavailable item or a delivery restriction. If we cancel a paid item, we will refund it.
We do not owe a refund simply because a collectable’s market value changes, it is later discounted, or another seller offers a different price. This does not affect rights relating to misleading pricing, faults or misdescription.
5. Pre-orders
Release dates and delivery estimates for pre-orders are based on information available when listed and can change. Supplier allocations may be reduced or cancelled.
An order containing in-stock and pre-order items may be held until all items are ready. If we cannot supply a pre-order, we will offer an agreed alternative or refund the unavailable item. Our Refund Policy explains change-of-mind cancellation requests.
6. Payments, discounts and gift cards
Payment must be made using a method offered at checkout. Payments may be delayed or declined by Shopify or a payment provider for verification, security or fraud-prevention reasons.
Discounts, gift cards and promotions are subject to the conditions displayed with them. Unless the checkout expressly allows it, discounts cannot be combined. We may correct or cancel a discount that was issued or used because of an obvious technical error, fraud or misuse, while respecting orders already lawfully accepted and any rights you have under consumer law.
7. Mana Vault Rewards
Mana Vault Rewards is available to eligible customers with a customer account and applies from the programme’s activation date. Historic orders before activation are not included unless we expressly say otherwise.
- One Vault Key is earned for each full $25 NZD of eligible online product spend.
- Ten Vault Keys, representing $250 NZD of eligible spend, automatically unlock one customer-specific $15 NZD reward code.
- Spend above a reward threshold carries forward towards the next Vault.
- Eligible spend is the product subtotal after discounts and before tax. Shipping, tax, gift cards, guest orders and test orders do not count.
- Refunded and cancelled spend is removed from progress. If a reward is no longer earned after an adjustment, an unused reward may be deactivated.
- Reward codes are single-use, limited to the customer who earned them, have no cash value, cannot be transferred or sold, and combine only with eligible shipping discounts where checkout permits.
We may correct genuine calculation, duplication or technical errors. We may suspend an account or remove improperly obtained Keys or rewards where there is reasonable evidence of fraud, abuse or an attempt to manipulate the programme.
If we materially change or end the programme, we will give reasonable notice where practicable and explain how existing valid rewards will be handled. Nothing in this section reduces a remedy required by law.
Our Privacy Policy explains how order and account information is used to run the programme.
8. Shipping, returns and refunds
Our Shipping Policy explains delivery methods, free New Zealand shipping on eligible orders over $150 NZD, dispatch, tracking, delays and delivery issues.
Our Refund Policy explains faults, damage, incorrect items, cancellations, change-of-mind requests and how refunds affect Mana Vault Rewards.
9. Website availability and third-party services
Shopify and other providers support the store, payments, accounts, delivery and rewards. We aim to keep the website available but cannot promise uninterrupted or error-free access. Maintenance, outages or events outside our reasonable control may affect it.
Links to grading companies, game publishers, social platforms or other websites are provided for convenience. Their own terms and privacy policies apply.
10. Intellectual property and affiliations
Our original store branding, written content and website material are owned by or licensed to TCG Mana Vault. You may use the website for ordinary personal shopping but must not reproduce or commercially exploit our original content without permission, except where law permits.
Trading-card names, artwork, symbols and third-party trademarks belong to their respective owners. TCG Mana Vault is an independent retailer and is not affiliated with or endorsed by game publishers, grading companies or other rights holders unless we expressly state otherwise.
11. Liability
Trading cards and collectables can rise or fall in value. Store information is not financial or investment advice, and we do not guarantee resale value or future performance.
To the extent permitted by law, we are not liable for indirect or speculative loss arising only from a change in collectable value, lost resale opportunity or temporary website unavailability.
Nothing in these Terms limits liability or remedies that cannot legally be limited, including our responsibilities under New Zealand consumer law.
12. Changes and governing law
We may update these Terms by posting a revised version with a new “last updated” date. Changes normally apply from publication and do not retrospectively alter an order already accepted unless required by law or agreed with you.
These Terms are governed by New Zealand law. New Zealand courts have non-exclusive jurisdiction, subject to any rights you have under mandatory law.
If part of these Terms is found invalid or unenforceable, the remaining parts continue to apply.
13. Contact
Email: support@tcgmanavault.com
Business: TCG Mana Vault Limited, trading as TCG Mana Vault
Location: Auckland, New Zealand