Shipping policy

TCG Mana Vault is an owner-operated online store. Orders are packed from our Auckland base with care, and we use third-party delivery services to get them to you.

1. Where we ship

We currently ship to addresses in New Zealand and Australia. Available delivery methods and charges are shown at checkout before you pay.

2. New Zealand shipping and free shipping

Free standard shipping is available for eligible New Zealand orders with a qualifying merchandise value over $150 NZD. The qualifying value is the amount recognised at checkout after discounts and excludes shipping charges. The checkout result is the final confirmation that an order qualifies.

If a shipping discount or reward code reduces an order below the qualifying amount, free shipping may no longer apply. Mana Vault Rewards codes may be combined with an eligible shipping discount where checkout permits it.

The free-shipping offer does not apply to Australian delivery.

3. Australian shipping

Australian delivery charges are calculated and shown at checkout. Orders are dispatched from Auckland, New Zealand, and tracking is provided where it is included with the selected service.

Australian orders cross an international border and may be inspected or delayed by Australian border or biosecurity authorities. GST may be collected at checkout where required. For higher-value or otherwise chargeable imports, Australian authorities may impose import duties, taxes, processing charges or other fees that are not collected by us at checkout. Unless applicable law requires otherwise, the recipient is responsible for charges imposed on import and for providing any information needed for customs clearance.

Please check the complete price shown at checkout. Contact us before ordering if you are unsure whether a tax or charge has been included.

4. Processing and dispatch

Orders are packed on business days. Because the store is run by one person, dispatch can take longer during major releases, promotions, public holidays, illness or unusually busy periods. We will contact you if there is a material delay or if an item cannot be supplied.

An order containing both in-stock and pre-order items may be held until every item is available. If separate shipping is offered or agreed, an additional delivery charge may apply.

You will receive a dispatch or fulfilment email when the order is on its way. Tracking is provided where it is included with the selected service.

5. Delivery estimates

Any delivery timeframe shown at checkout, in an email or by a carrier is an estimate unless we expressly agree to a guaranteed date. Weekends, public holidays, rural delivery, severe weather, transport disruption, customs or biosecurity clearance and peak periods may add time.

This does not affect your rights where delivery is unreasonably delayed or an agreed delivery requirement is not met.

6. Addresses and delivery instructions

Please provide a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to update the order before dispatch, but a change may not be possible after courier booking or collection.

Delivery instructions and requests for a parcel to be left unattended are passed to the carrier where possible but cannot always be guaranteed. Do not use an address where delivery of valuable collectables is unsafe.

If a parcel is returned because the address supplied was incomplete or incorrect, or because it was not collected, we will contact you. Reasonable redelivery costs may apply unless the return resulted from our mistake or a failure covered by consumer law.

7. Packaging

We package orders according to the product type and value, using protective materials appropriate for trading cards, graded cards and sealed products. Please take care when opening parcels so the contents are not cut or damaged.

8. Lost, late or damaged deliveries

If we arranged delivery, contact support@tcgmanavault.com if a parcel is late, missing or damaged. We remain responsible for meeting our obligations to you and will work with the carrier; you do not need to resolve the issue with the carrier on your own.

For damage, please retain all packaging and send photos of the parcel, shipping label and affected items where reasonably possible. For a missing delivery marked as delivered, check the delivery area and with other members of the household, then contact us promptly so we can investigate.

Remedies for lost, damaged or unreasonably delayed orders will be provided in accordance with applicable consumer law, including the New Zealand Consumer Guarantees Act 1993 and, where it applies, the Australian Consumer Law.